AI-Powered Contact Center Quality Management Software

Real Time
Agent Assist

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Deliver seamless, in-the-moment guidance to your agents with Olelo AI’s Real-Time Assist. Improve agent performance, increase call consistency, and ensure customer satisfaction—instantly.
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AI-Driven Support for Instant Agent Improvement

Why Choose Olelo Real-Time Agent Assist?

Olelo was built by operators, for operators—people who understand the pressure of live calls, compliance standards, and the cost of missed opportunities. We didn’t guess what teams need. We lived it.

What Sets Us Apart:

  • Deploy Fast, Scale Smart
    Built to adapt across industries without heavy dev or config work.

  • Designed for Action, Not Just Insight
    Managers don’t need more data—they need clear next steps. 

  • Built by People Who've Been There
    Adds tangible value in real-world situations because it's built by practitioners
  • Delivers Strong, Measurable ROI
    Enterprise-level technology that won't punch a hole in your IT budget
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How It Works

How Real-Time Assist Powers Your Agents’ Success

01

 
Flags Conversion-Killing Moments

Identifies lost trust, objections, hesitation, and risks—our agent doesn’t just hear the words, it understands what’s at stake.

 

02

 
Delivers Smart Prompts

Provides context-aware coaching and knowledge right when the moment calls for it—helping your team members respond with clarity and confidence.

 

03

 
Surfaces Compliance Risks

Alerts reps when conversations drift into non-compliant territory, helping avoid costly mistakes in regulated industries.

 

04

 
Adapts in Real Time

No static scripts—intelligence that adjusts based on tone, behavior, and conversation flow as it unfolds.

 

 

"Every great outcome starts with the right response—delivered in the moment, with clarity and confidence."

-Olelo AI

 

Key Features for Enhanced Performance

Key Features of Real-Time Assist
Real-Time Feedback

Instant, actionable insights for reps to improve call handling in the moment.

Customizable Prompts

Adjust coaching prompts to align with specific business goals, from sales tactics to customer service best practices.

Seamless Integration

Works smoothly with your existing CRM and telephony systems for a frictionless experience.

Performance Monitoring

Track and measures agent performance over time, ensuring continuous improvement.

Unlock Better Service and Faster Decisions

Benefits of Real-Time Agent Assist

Real-Time Assist provides instant support to your reps, helping them make quicker, more confident decisions during calls. This boosts performance, enhances customer service, and increases team member confidence, leading to effective issue resolution and positive customer interactions.

Higher Conversion

Enhanced Customer Experience

Improved Team Member Confidence

Increased Operational Efficiency

 

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Customer Reviews

What Our Customers Say

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Keoni Mahelona
Franchise Owner, Island Auto Repairs


"Olelo AI has transformed how we manage our franchise operations. The insights we get from call analytics ensure every location delivers top-notch customer service. It’s like having a secret weapon for success."

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Moana Alika
Mortgage Specialist, Pacific Lending


"Compliance used to be a headache, but with Olelo AI, it’s seamless. Their tailored solutions save us hours every week, and our clients appreciate the improved service."

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Lani Kahele
Call Center Manager


"With Olelo AI, we’ve seen a huge boost in our team’s performance. The real-time insights allow us to address challenges immediately and improve call quality like never before."

Contact Us Today!

Ready to unlock the potential of every call?

With Olelo AI’s AI-powered call intelligence, enhance performance,
improve satisfaction, and make smarter decisions in real time.

Contact Us Today
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