FAQs

Olelo Intelligence is a platform that ingests the communication data you provide, evaluates it across hundreds of dimensions based on training from tens of thousands of industry conversations, and outputs the results in a customizable, easy-to-digest format.  Whether it's accessing insightful summaries and charts on our platform, receiving timely event notifications you asked us to track, or receiving emailed reports based on a holistic analysis of the data you provided, you have instant access to what Olelo has learned and believes you can do to improve your results.

Olelo Intelligence is currently trained for the mortgage, loan servicing, automotive repair, and call center industries. Our solutions are purpose-built to address the unique challenges of the industries we serve.

Absolutely! Olelo Intelligence is designed for scalability.  Our platform, analytics, and reporting is set up out of the box for one or many locations making it easy to maintain consistency and efficiency across multiple locations or franchise operations.

It depends on what your platform is capable of.  While existing systems may rely primarily on older technology that measures metrics like call duration, hold time, and keyword frequency, Olelo Intelligence uses next-generation AI to evaluate the content of conversations identifying nuances in each exchange, accurately categorizing concerns and complaints, and evaluating agent responses with the accuracy and expertise of a highly trained manager.  And it can do it at scale in seconds.  

Think of us as an extension of your team that stays on top of the latest improvements in AI, exists in your tech stack to help you solve the core challenge of improving client outcomes through communication analysis, and is relentlessly focused on delivery that outcome.

We understand that the security of your company's internal data and your customers' sensitive information, is of paramount importance. We've built Olelo with a security-first approach and implemented a multi-layered strategy to protect your data.  This includes the same encryption standards used by banks and governments, layered user access management and authentication, GDPR and CCPA compliance, regular employee training, continuous security auditing, and a comprehensive incident response plan.   We offer the option to store and process all data from secure data centers located exclusively in the United States.  

We take data security extremely seriously and have implemented a comprehensive set of measures to protect your sensitive information. 

For use as an AI Call Agent that's given a defined scope of conversation topics, yes, Olelo works perfectly.  For more nuanced conversations that may for example, involve objection handling responses based on your customer's answers to discovery questions, Olelo may take 3 to 4 seconds to provide a value-adding, company-specific response.  Depending on the complexity of your business conversations, this may make Olelo impractical as a real-time "whisper" tool for live agents. 

That will no longer be the case as processing speeds improve.  We invite you to talk to us to discuss a solution that works for you!

Our AI tools automate communication reviews and compliance checks through a combination of regulatory expertise and company-specific frameworks you provide us. Compliance is a primary reason we believe AI must be purpose-built and industry-specific to be effective. We provide detailed analytics and reports to help your business meet industry standards effortlessly.